Set Your Availability

Delivery Day Overview:

Managing your own monthly cooking schedule and calendar is your responsibility. Depending on your weekly schedule, you can deliver food up to three days per week

***Very Important:

It is very important to keep the following things in mind:

1. Depending on how often you want to cook, you can deliver every week, every two weeks, or three or five days a week.

2. The cutoff date for orders is seven days in advance.

3. Orders will close two days before the delivery day you select. You will have to close your orders on Friday at 11:59 PM if you’re delivering food on Sunday. Customers have seven days to place orders with you.

After you have your final count of orders, you need to complete these tasks to ensure your customers receive your delicious food.

1. Make sure you know how many of each dish have been ordered

2. Print labels

3. Make sure you have plenty of packaging materials on hand

4. Don’t forget to stock up on ingredients to cook the food

5. Prepare a delicious meal!

6. Let your food cool down

7. Get your food travel ready by packaging it properly

8. Please double-check each order to make sure all items are included, everything is

securely closed, and everything is labeled correctly

9. Get the food delivered, or follow up with Dishefs Gofers/Bring the food to the hub

Detailed Instructions by Chapter

1. Check your order details (how many of each dish has been ordered)

Go to your Dishefs Dashboard > My Orders

Click on the date to open the calendar view

Select a future or past delivery date to view your order summary

Here, you can view your entire order summary. Use this page to plan the ingredients you need to buy, track your earnings, tips, and download your labels.

You can also check your orders as they come in. However, the final count of orders will only be ready for review 2 days before your delivery day! *If your delivery day is Sunday, check your final orders after Friday midnight. You will also receive an order summary email at midnight two days before you are delivering food.

1. Review your order details (how many of each dish have been ordered).

Go to the My Orders section of your Dishefs dashboard

To open the calendar view, click on the date

View your order summary by selecting a future or past delivery date

On this page, you can view your complete order summary. You can plan your ingredients, track your earnings, and download your labels on this page.

As orders come in, you can also check them. However, the final count of orders won’t be ready until 2 days before your delivery day! Please check your final orders after Friday midnight if your delivery day is Sunday. You will also receive an email with an order summary two days before you deliver your food.

2. Print labels:

State law requires to affix the ingredients of each dish and note if any special dietary or allergy details. Please input all details carefully and print label and affix out the box or as print paper in each order for each dish.

3. Don’t forget to load up on packaging supplies for your upcoming delivery day. You’ll need the following:

Bags that are insulated

Container to hold the food

Sealed water bottles that have been frozen Gloves

A hat or a net to keep your hair up while cooking

Food thermometer

Regular thermometer

Dishefs will continue to provide black/green insulated bags and label rolls throughout your journey. It is your responsibility to purchase your own food containers & sealed water bottles.

You will need to pick up your black/green insulated bags at the distribution center where your food is dropped off. Ensure that you have enough of the Delivery Day Supplies listed above before each delivery day! Based on your order limit, you can estimate how much supplies you need. Dishefs Dashboard > My Profile will show your order limit (order capacity).

Get your ingredients ready for the dish you intend to make

It is recommended that you use the exact ingredients that are listed on the menu items.

Our partnership with wholesale retailers/Restaurant Depot will help you avail lower prices and special discounts. Before visiting a wholesale retailer/Restaurant Depot, please e-mail [email protected]/ordernow to receive account information

5. Getting the food ready

Following the cut-off date for delivery, you have two days to buy the ingredients, prepare them, cook and cool the food, and safely package it for delivery.

Every person’s food is unique and represents his or her culture and heritage. You should trust your instincts and taste buds and keep an open mind to customer feedback. Above all else, have fun!

Consider ways to consistently provide your customers with quality, quantity, and value for money. When you maintain consistency and quality, you will have happy customers who keep coming back for more! Increasing customer retention will boost your overall performance!

Be sure to comply with all local laws and regulations regarding food safety. The following resources will help you brush up on your food safety training.

1. Basic Food Safety (Videos)
   
2. Food Safety Basics (USDA)
   
3. Food Safety in the Kitchen (FDA)
   

COVID-19 Safety Checklist (CDC)

Commercial Kitchen Walk-Through Commercial Kitchen Walk-Through – Tips on navigating a commercial kitchen and ensuring your meals are safe.

Cool your food

This is the most important step in the operations process because this step ensures your food is at a safe temperature when it reaches your customers.

Food must be cooled down safely to 41°F or below. Please make sure you are following all local food safety requirements and regulations.

Avoid putting piping hot food into deli containers and do not freeze your food.

Cool your food

The critical part of the operations process is ensuring your food is at the right temperature when it reaches your customers.

Food must be cooled to 41°F or lower. In order to ensure food safety, please follow all local regulations and guidelines.

Don’t put hot food into deli containers, and don’t freeze your food.

Package Food – Here is a video about how to package your orders. (video not linked)

Seal the containers tightly and securely after filling them to the top!

Sort unique food items into separate piles.

Sort unique food items into separate piles.

Identify the customer name and order inventory on the first two labels on the insulated red bag.

Attach the individual item labels to the items for that specific order and place them inside the bag.

Seal the bag after having added 2 frozen water bottles. To ensure your water bottles are rock solid when you deliver them, freeze them for at least three days ahead of time!

Use two separate bags if the order is too large. It is necessary to include two water bottles in every bag, even if the bag only contains one item.

Stick the labels on the delivery bags- one side showing delivery address and other side of the label list of orders:

For Ex:

One side of the label:

Deliver to: John Doe 100 Waxhaw Pkwy, P.O Box 93, Waxhaw, NC 28173

Other side of the label: 1. 1x containers – Smothered Pork Chops & Rice: 2. 1x containers – Pineapple Upside Down Cake 3. 1x containers – CREOLE CHICKEN ALFREDO

8. Delivering your food to the Hub or Deliver to the customer

Find out when and where your drop-off hours are by contacting [email protected].

We will supply you with insulated bags at all times.

Containers and water bottles must be purchased by you. You should stock up right after your order is delivered.

You will be able to take more orders once you’ve consistently and successfully delivered 7 orders!

Contact us at [email protected]/ordernow if you have questions after your first delivery day. Our team is ready to assist you at every stage! You have our best wishes!

Dishefs Expectations & Guidelines – How to Sign

Dishefs Expectations & Guidelines: What is it?

The Dishefs Expectations & Guidelines document outlines your terms when joining the platform. It is very important that you carefully review this document before signing it, as it is the final step in your onboarding process. We can be reached at [email protected] if you have any questions.

Submit Food Handler & Food Protection Manager Certificate

All Dishefs applicants are required to submit proof that they have successfully passed a certified food safety exam. Depending on region, we will accept food handler cards, food manager certificates, etc. The form you submit must state your name and a valid expiration date. Remember that all Dishefs are required to comply with local laws and regulations, so please double check to make sure you are following local requirements.

Dishefs requires all applicants to provide proof of passing a certified food safety (food manager and food handler) exam. The types of cards we accept – food handler cards, food manager certificates. A valid expiration date must be stated in the form you submit. Please make sure you are following the local laws and regulations, as all Dishefs must comply with them.

Here is an example of an ANSI-accredited food handler certificate:

The certificate may look different depending on the state it is issued in.

How can I obtain the certificate?

State requirements vary, but in general, you must take an online course that takes about 75 minutes to 1.5 hours to complete. Once you take the online test and clear it by scoring more than 70%, you will receive a digital copy of your food handler certificate. The certificate can be saved as a PDF file or printed.

In case you already have a food handler card and a food manager certificate, you can upload a picture or scanned copy of it. The photo or scan should clearly display your name and the expiration date.

How to submit a copy of my certificate to Dishefs?

1. On your Dishefs Application., click on My Profile .

2. Upload a copy of your certificate (in PDF or JPEG format) by scrolling down.

3. A bright green pop-up should appear in the top right corner of your page if the upload was successful.

4. To submit your document after it has been successfully uploaded, click the “Save Dishefs Profile” button.

5. Here is a screenshot with instructions!

Write to us at [email protected] with your questions and queries. We are happy to be of help! Thank you!