Orders Management
Amit Thawait
Last Update 2 years ago
Merchant > Orders:
The merchant of the platform will be able to view the orders received from various customers. A specific merchant would only be able to view the orders placed by customers from their (Merchant's) outlet only. The orders received by a specific vendor can be viewed in three sections, i.e. Pending orders, Active Orders, and Order history.
Pending orders are the ones that have been placed by the customer but not yet accepted by the merchant. Active orders are the ones accepted by the merchant in either one of the status like Accepted, Processing, Ready for pickup, out for delivery, etc. Any order once marked as delivered or picked up automatically moves to the order history section or category.
Orders >> Pending Orders:
The merchant will be able to manage various orders received from the customer and can accept and reject those orders in the Pending Orders section. The Merchant will also be able to view the order and customer details like Order ID, Products/Items Ordered, Quantity, Price, Subtotal, taxes, discounts, etc. with shipping and Payment Information.
The merchant will be able to update the order status from accepted to processing, out for delivery, and Delivered in case of delivery orders.
The order once accepted moves to the Active Order categories for further updates.
Orders >> Active Orders:
In this section, the Merchant will be able to view the active orders. Active orders are basically the orders that have been accepted by the Merchant and are in the processing stage. The order statuses for the processing stage are processing, out of delivery, and ready to pick up.
In the Active order stage, the Merchant will be able to view the Order ID, customer details, order details, and payment details. The order once marked as delivered will move to the Order History section.
Orders >> Order History:
The order once marked as delivered or picked up automatically moves to the order history section. This section helps the Merchant in tracing the orders served in the past. In this section also the Merchant will be able to view the complete order details like current order status, order details, shipping details, payment details, and Total order value.
Managing Products return requests
Return Requests >> Pending Requests:
Merchants will see all the return requests raised by various customers in the pending requests section. Merchants will be able to view the return order list view with details like Order ID, Merchant Name, Customer Name, Product, Product Price, Date and time of Order and Return request date and time.
On click of the pending request list item, the Merchant will be able to view the detailed return request with Product details, price, shipping details, and the option to approve or decline the return request with an additional comment.
Return Requests >> Active Requests
Active Returns and Refund
The return request once accepted by the Merchant will move to the Active Requests section for further processing. The request will then be allocated to a runner to be picked up and the product, once returned to the seller, the product is verified for quality and quantity. Once the product passes the quality check, the refund for the same is issued to the customer in their app wallet.
